Episode 86: Talking on Eggshells! Difficult Conversations - What to Always & Never Say!
Episode 86: Talking on Eggshells! Difficult Conversations - What to Always & Never Say!
Have trouble with difficult conversations? Get tongue tied, get angry, or always give in? On a date with someone who won't stop talking? This episode will help you manage yourself so you can say almost anything in a way that brings the relationship to a better place. Bela interviews prolific author/TedX speaker & coach Sam Horn, whose new book "Talking on Eggshells" helps with everything you're afraid of saying. Why do we 'talk on eggshells?' Because we are afraid of hurting people, saying the wrong thing, or offending someone. Once you have the skills, you won't be afraid anymore!
In this episode, you'll learn:
-The six words that saved an employee her job, and can help you EVERYWHERE there is conflict
-How to show proactive grace, and how it helped Sam's aunt diffuse a sticky situation in a hospital (genius). You'll learn the most important question to ask yourself in ANY tough situation before you react
-What you should know about the other person before you start talking
-What a 'pattern interruption' is and why it's genius at changing the course of conflict
-How one word can shape even a toddler's behavior (vs. what we all normally do, lol)
-The 3 A's to use whenever you've done something wrong which will soften the situation IMMEDIATELY
You'll learn how to communicate more effectively on dates, with your family, with people that constantly complain, and with that date who doesn't stop talking....
Episode Resource:
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Buy "Talking on Eggshells here!
